Vertexa
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Privacy Policy

Last updated: 9/3/2026

VERTEXA SOLUÇÕES DE TI LTDA (Company ID: 50.128.648/0001-16) is committed to protecting your privacy and your personal data. This Privacy Policy explains how we collect, use, store and share your information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Brazilian General Data Protection Law (LGPD - Law 13.709/2018).

1. Data We Collect

1.1 Data You Provide

We collect information you provide directly when creating an account and using our services:

  • Account data: Full name, email, phone number, company name, tax or company registration number
  • Payment data: Billing and payment information (processed by PCI-DSS compliant partners)
  • Usage data: Files, configurations and data processed on the platform
  • Communications: Support messages, feedback and correspondence

1.2 Data Collected Automatically

  • Technical data: IP address, browser type, operating system, device
  • Usage data: Pages visited, session duration, features used, VCUs consumed
  • Cookies: We use essential and analytics cookies (see the dedicated section)
  • Logs: Access records, errors and platform activity

2. How We Use Your Data

We use your personal data exclusively for the following purposes:

Service Delivery

  • Create and manage your account
  • Process your compute requests
  • Provide technical support
  • Ensure platform security and availability

Billing and Payments

  • Process payments and issue invoices
  • Manage subscriptions and VCU consumption
  • Prevent fraud

Communication

  • Send notifications about services and updates
  • Respond to requests and provide support
  • Send marketing communications (with your consent)

Platform Improvement

  • Analyze usage and performance
  • Develop new features
  • Conduct research and aggregate analysis

Legal Compliance

  • Meet legal and regulatory obligations
  • Respond to requests from authorities
  • Protect rights and legitimate interests

3. How We Protect Your Data

We implement robust technical and organizational security measures:

Technical Security

  • TLS 1.3 encryption in transit
  • AES-256 encryption at rest
  • Multi-factor authentication (MFA)
  • Firewalls and DDoS protection
  • 24/7 monitoring

Organizational Security

  • Restricted and audited access
  • Regular team training
  • Strict security policies
  • Daily automated backups
  • Incident response plan

4. Data Sharing

Vertexa does not sell your personal data. We share data only in the following situations:

  • Service providers: Amazon AWS and Google Cloud (infrastructure), payment processors, analytics tools
  • Legal obligations: When required by law or court order
  • Protection of rights: To prevent fraud or protect our security
  • With your consent: In any other situation, subject to your explicit authorization

All partners are contractually obligated to protect your data in line with applicable data protection laws.

5. Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

Right of Access: Request a copy of all data we hold about you
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to the processing of your data
Right to Withdraw Consent: Withdraw your consent at any time

To exercise your rights, contact us at: privacy@vertexa.cloud

6. Data Retention

We retain your personal data only for as long as necessary:

  • Account data: For the life of the account + 5 years (tax obligations)
  • Usage data: 12 months (analysis and improvements)
  • Security logs: 6 months (investigations and audits)
  • Marketing data: Until consent is withdrawn

After these periods, data is anonymized or securely deleted.

7. Cookies and Similar Technologies

We use cookies to improve your experience:

  • Essential cookies: Required for the platform to work (authentication, security)
  • Performance cookies: Usage and performance analysis (Google Analytics)
  • Preference cookies: Store your settings

You can manage cookies through your browser settings.

8. International Transfers

Your data may be stored and processed on servers located in multiple countries where our infrastructure providers operate (Amazon AWS, Google Cloud). We ensure that all international transfers comply with applicable data protection laws and rely on appropriate safeguards.

9. Minors

Our services are not intended for anyone under 18. We do not knowingly collect data from minors. If we determine that we have inadvertently collected data from a minor, we will take steps to delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified by email 30 days in advance. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Data Protection Officer (DPO)

Our Data Protection Officer is available to answer questions about this policy and about how your personal data is processed:

Data Protection Officer (DPO)
Email: dpo@vertexa.cloud
To exercise your rights: privacy@vertexa.cloud

12. Contact

For questions about this Privacy Policy or about your personal data:

VERTEXA SOLUÇÕES DE TI LTDA
Company ID: 50.128.648/0001-16
Email: privacy@vertexa.cloud